OEM Account Penetration and Retention: Icefield achieves OEM account
penetration and retention through the use of a systematic, proven approach:

• Sales Calls and Presentations directed at Engineering and Global Supply
  Base Managers
  
• Interface with key decision makers and contacts
  
• Building of trusting Customer relationships
  
• Account management
  
• Early identification and involvement of opportunities
  
• Strong engineering support with literature and evaluation units
  
• Effective planning and follow-through on factory visits
  
• Prompt and complete quotation responses
  
• Effective and direct resolution of everything from customer inquires to
  last minute emergencies

Best of Class Communications and Interface:

• Real Time Reporting
  
• Regular Travel to Asia
  
• Ability to bridge cultural and technical divides
  

Other Services:

Channel Sales Support and Management:

• Conduct product training at all distributors
• Lead and opportunity distribution and tracking

• Experience managing distribution at the manufacture and representative level